We ll explain what qualifies for a refund, how to request one, and what to expect once you submit a request.
All refunds are returned to your Iconic home Services
Wallet (rather than your original form of payment) and can be used on
future leads. For some situations, you ll get a refund. For all other
situations, you ll have to report using Iconic home Services partners
application and we ll review each situation on a case-by-case basis.
Refunds are always in Iconic home Services s sole
On Iconic home Services, you pay for leads — new
customers who reach out to learn more about working with you. Since you
pay for the initial connection and receive their contact information, we
don t give refunds if a customer doesn t hire you.
For all other situations, you ll request a refund
through your Iconic home Services account within 3 days of the charge.
We ll review the details you share and let you know whether it qualifies
for a refund. Keep in mind, we don t give refunds based on performance
or return on investment. We might issue a refund for the following
1. Significant service mismatch (for example, a customer contacts an cleaning for their home but decides to get wiring done).
2. Significant location mismatch (for example, the customer changes the location, and it s outside of your travel area).
3. You paid for the same lead twice. If you pay for identical leads from the same customer within 7 days, you ll get a refund.
What to expect after you request a refund
We ll look into the details you shared using the Iconic
home Services Partners application, and we ll let you know if you
qualify for a refund or not on the partner s application itself. You ll
usually get an answer within 1-2 business days, but it could take up to 5
business days if the situation needs further review.
You can check the status of your refund by going to your
wallets sections or selecting the lead detail page. If you qualify for a
refund, the cost of the lead will be added back to your Iconic home