Refund and Cancellation Policy

We ll explain what qualifies for a refund, how to request one, and what to expect once you submit a request.

All refunds are returned to your Iconic home Services Wallet (rather than your original form of payment) and can be used on future leads. For some situations, you ll get a refund. For all other situations, you ll have to report using Iconic home Services partners application and we ll review each situation on a case-by-case basis.

Refunds are always in Iconic home Services s sole discretion and are subject to our Terms of Use. In the case of any conflict between this article and the Terms of Use, the Terms of Use will govern.

On Iconic home Services, you pay for leads — new customers who reach out to learn more about working with you. Since you pay for the initial connection and receive their contact information, we don t give refunds if a customer doesn t hire you.

For all other situations, you ll request a refund through your Iconic home Services account within 3 days of the charge. We ll review the details you share and let you know whether it qualifies for a refund. Keep in mind, we don t give refunds based on performance or return on investment. We might issue a refund for the following situations:

1. Significant service mismatch (for example, a customer contacts an cleaning for their home but decides to get wiring done).

2. Significant location mismatch (for example, the customer changes the location, and it s outside of your travel area).

3. You paid for the same lead twice. If you pay for identical leads from the same customer within 7 days, you ll get a refund.

What to expect after you request a refund

We ll look into the details you shared using the Iconic home Services Partners application, and we ll let you know if you qualify for a refund or not on the partner s application itself. You ll usually get an answer within 1-2 business days, but it could take up to 5 business days if the situation needs further review.

You can check the status of your refund by going to your wallets sections or selecting the lead detail page. If you qualify for a refund, the cost of the lead will be added back to your Iconic home Services wallet.

About Iconic home Services

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