Refunds are always in Iconic home Services s sole discretion and are subject to our Terms of Use. In the case of any conflict between this article and the Terms of Use, the Terms of Use will govern.
On Iconic home Services, you pay for leads — new customers who reach out to learn more about working with you. Since you pay for the initial connection and receive their contact information, we don t give refunds if a customer doesn t hire you.
For all other situations, you ll request a refund through your Iconic home Services account within 3 days of the charge. We ll review the details you share and let you know whether it qualifies for a refund. Keep in mind, we don t give refunds based on performance or return on investment. We might issue a refund for the following situations:
1. Significant service mismatch (for example, a customer contacts an cleaning for their home but decides to get wiring done).
2. Significant location mismatch (for example, the customer changes the location, and it s outside of your travel area).
3. You paid for the same lead twice. If you pay for identical leads from the same customer within 7 days, you ll get a refund.
We ll look into the details you shared using the Iconic home Services Partners application, and we ll let you know if you qualify for a refund or not on the partner s application itself. You ll usually get an answer within 1-2 business days, but it could take up to 5 business days if the situation needs further review.